All systems operational and functioning, status GREEN

We have scheduled the site speed enhancements to be implemented Wednesday night, 9 PM Pacific – 12 Midnight to address slowdowns.

Site performance has slowed substantially, all systems normal but experiencing slowdowns in some regions

All systems operational and functioning, status GREEN

In order to increase communications accessibility and to update users with any status updates, maintenance notifications, or other important issues, we have created the twitter account “@freecrmstatus” — where we will post all important information concerning site status, availability, maintenance, and notification for announcements.

Please go to this URL and join / follow us on twitter:

http://twitter.com/freecrmstatus

Dear FreeCRM.com Community,

FreeCRM.com has just switched to UltraDNS, a world renowned service that will increase the speed and reliability of our CRM web site and improve overall performance and reliability.Â
UltraDNS Managed DNS Service directly manages and monitors FreeCRM.com DNS, using a fully fault-tolerant, global directory service. By leveraging advanced routing technologies latent in the UltraDNS global network, FreeCRM.com’s customers` DNS requests are directed to the closest server in the network, enabling the fastest response times to DNS requests. Additionally, changes to DNS data are globally propagated in real-time ensuring end users will have the most up-to-date information to resolve their content requests.

After extensive testing of the UltraDNS network and directory platform, we found that the Managed DNS Service met our stringent operational and business requirements for this critical infrastructure component. FreeCRM.com continually seeks to improve the web based CRM experience, and with UltraDNS we are able to ensure that our customers have unparalleled speed and reliability in DNS resolution for FreeCRM.com web site.

CRM ASP / FreeCRM.com Pricing Update

Please note we have a free product which is and always will be absolutely free
To our valued clients:

CRM ASP and FreeCRM.com appreciates your business, and we hope that you are happy with the service as we are constantly upgrading and providing additional and new features to help you and your business.  We are writing today to let you know that it has become necessary to increase our rates so that we may continue to provide excellent service and to increase the amount of service and quality of support that we provide.

The primary reason for the increase is to enhance the support staff and organization around services as well as support of the Voice CRM product.   The bottom line is that our prices were way too low to maintain our level of service and in addition, when compared to the competitors, our prices were extremely low and therefore difficult for us to increase the level of support provided.  By raising our already rock-bottom prices, we are still much cheaper than the competition when compared with comparable service levels.

This price increase is the first since 2006 and was even postponed by several months to provide some relief due to the tough economic climate.

We are moving to a support and pricing model that is similar to our competition but priced at a very affordable rate compared to the other products in the industry.  With this new pricing plan, we are able to augment our support staff and provide higher quality personnel in order to better service our larger customers and those needing a higher degree of assistance.

Effective September 1, 2009, pricing of our plans will be as follows:

$14.95 Standard Plan:  We have created a new plan that has all of the enhanced features of the product but has no support.  This will allow users to take advantage of the enhanced feature set of Professional but not the added cost of support.

$19.95 Professional Plan:  All of the enhanced features of the system with email and live chat support and trouble ticket tracking / issues tracking support.  This is our enhanced feature set with the basic support package and only lacks telephone support.

$24.95 Premium Plan: All of the enhanced features of the system with all support options including phone support.

$39.95 VoiceCRM Plan:  Premium service plus Voice enhancements including VoiceCRM, Vonage and Skype support, and Google Voice.

Training Sessions:  $45 per 1/2 hour training sessions, new pricing which is a huge discount (price decreased from $175 per hour).

Business Process Consulting:  $90 per hour, with our 3-hour Business Starter Package at $250.0 (3 hour package).

If you have any questions at all, please feel free to call or write.  Again, thank you for the opportunity to provide service to your company.

All the best,

The CRM ASP Team

Purveyors of FreeCRM.com

billing@crmasp.com
866-829-7011

We are upgrading the SMS gateway to a more reliable carrier.  The SMS reminders and campaigns will be offline / non-functional until the new gateway and carrier are set up this week.  Thank you for your understanding as we strive to improve the service.

We’re happy to introduce our new dedicated support site at http://support.freecrm.com!
The new support site completely replaces our old support system and built-in FAQ section. It will enable us to better track all support cases and respond to them in a more timely manner than was possible using the old system.
The support site contains an ever growing knowledge base of frequently asked questions, solutions, ideas and guides. You will also find video tutorials demonstrating various actions around the CRM.

Pro users: You can log into the support site using your existing CRM login. Logging in will give you access to the support ticketing system where you can post any problem or question you might have.
Unfortunately we cannot import existing cases from our old system into this new one. If any old case is still valid one, please reopen it in the new system. We apologize for this extra step.