Search Results Category: Announcements

All systems operational and fu…

August 26, 2010 at 4:42 pm Filed in:Announcements No Comments

All systems operational and functioning, status GREEN

We have scheduled the site spe…

August 24, 2010 at 2:35 pm Filed in:Announcements No Comments

We have scheduled the site speed enhancements to be implemented Wednesday night, 9 PM Pacific – 12 Midnight to address slowdowns.

Site performance has slowed su…

August 24, 2010 at 1:00 pm Filed in:Announcements No Comments

Site performance has slowed substantially, all systems normal but experiencing slowdowns in some regions

All systems operational and fu…

August 24, 2010 at 7:39 am Filed in:Announcements No Comments

All systems operational and functioning, status GREEN

Follow us on Twitter – @freecrmstatus

August 23, 2010 at 12:35 pm Filed in:Announcements No Comments

In order to increase communications accessibility and to update users with any status updates, maintenance notifications, or other important issues, we have created the twitter account “@freecrmstatus” — where we will post all important information concerning site status, availability, maintenance, and notification for announcements.

Please go to this URL and join / follow us on twitter:

http://twitter.com/freecrmstatus

FreeCRM Chooses UltraDNS for the Ultimate in Performance

March 17, 2010 at 1:32 pm Filed in:Announcements No Comments

Dear FreeCRM.com Community,

FreeCRM.com has just switched to UltraDNS, a world renowned service that will increase the speed and reliability of our CRM web site and improve overall performance and reliability.Â
UltraDNS Managed DNS Service directly manages and monitors FreeCRM.com DNS, using a fully fault-tolerant, global directory service. By leveraging advanced routing technologies latent in the UltraDNS global network, FreeCRM.com’s customers` DNS requests are directed to the closest server in the network, enabling the fastest response times to DNS requests. Additionally, changes to DNS data are globally propagated in real-time ensuring end users will have the most up-to-date information to resolve their content requests.

After extensive testing of the UltraDNS network and directory platform, we found that the Managed DNS Service met our stringent operational and business requirements for this critical infrastructure component. FreeCRM.com continually seeks to improve the web based CRM experience, and with UltraDNS we are able to ensure that our customers have unparalleled speed and reliability in DNS resolution for FreeCRM.com web site.

FreeCRM.com Price Increase

August 26, 2009 at 1:24 pm Filed in:Announcements No Comments

CRM ASP / FreeCRM.com Pricing Update

Please note we have a free product which is and always will be absolutely free
To our valued clients:

CRM ASP and FreeCRM.com appreciates your business, and we hope that you are happy with the service as we are constantly upgrading and providing additional and new features to help you and your business.  We are writing today to let you know that it has become necessary to increase our rates so that we may continue to provide excellent service and to increase the amount of service and quality of support that we provide.

The primary reason for the increase is to enhance the support staff and organization around services as well as support of the Voice CRM product.   The bottom line is that our prices were way too low to maintain our level of service and in addition, when compared to the competitors, our prices were extremely low and therefore difficult for us to increase the level of support provided.  By raising our already rock-bottom prices, we are still much cheaper than the competition when compared with comparable service levels.

This price increase is the first since 2006 and was even postponed by several months to provide some relief due to the tough economic climate.

We are moving to a support and pricing model that is similar to our competition but priced at a very affordable rate compared to the other products in the industry.  With this new pricing plan, we are able to augment our support staff and provide higher quality personnel in order to better service our larger customers and those needing a higher degree of assistance.

Effective September 1, 2009, pricing of our plans will be as follows:

$14.95 Standard Plan:  We have created a new plan that has all of the enhanced features of the product but has no support.  This will allow users to take advantage of the enhanced feature set of Professional but not the added cost of support.

$19.95 Professional Plan:  All of the enhanced features of the system with email and live chat support and trouble ticket tracking / issues tracking support.  This is our enhanced feature set with the basic support package and only lacks telephone support.

$24.95 Premium Plan: All of the enhanced features of the system with all support options including phone support.

$39.95 VoiceCRM Plan:  Premium service plus Voice enhancements including VoiceCRM, Vonage and Skype support, and Google Voice.

Training Sessions:  $45 per 1/2 hour training sessions, new pricing which is a huge discount (price decreased from $175 per hour).

Business Process Consulting:  $90 per hour, with our 3-hour Business Starter Package at $250.0 (3 hour package).

If you have any questions at all, please feel free to call or write.  Again, thank you for the opportunity to provide service to your company.

All the best,

The CRM ASP Team

Purveyors of FreeCRM.com

billing@crmasp.com
866-829-7011

Upgrading SMS Gateway

April 19, 2009 at 10:28 am Filed in:Announcements No Comments

We are upgrading the SMS gateway to a more reliable carrier.  The SMS reminders and campaigns will be offline / non-functional until the new gateway and carrier are set up this week.  Thank you for your understanding as we strive to improve the service.

Release Notes – March 2009

March 20, 2009 at 6:52 pm Filed in:Announcements | Release Notes No Comments

We’re delighted to announce major new features: Voice CRM, Microsoft Word Mail Merge and Print Campaigns!
Voice CRM integrates your telephone with Freecrm. Right click any phone number and you can dial it directly. Your phone will ring first, and after you answer it the target’s phone will ring as well. The details of the call, start and end times will be captured automatically in a call record.
This is available for users of the Professional version and is currently in Beta. While we are testing the service and iron out any issues the calls you make are completely free!  Make sure that the right click menu is enabled (via Preferences). Before you start be sure to set up your voice account and phone numbers for each user. You can do this via the Setup screen under Voice Setup.
Microsoft Word Mail Merge allows you to upload Word documents with embeded special tags like [contact.first_name] or [contact.company.company_name] and have them replaced with the contact’s details when you compile the document. You can Create Print campaigns, subscribe many contacts to them or use a saved search and generate multi page document ready for printing.

More documentation and examples for Voice CRM and Print campaigns will be added soon.
Additions:

  • Voice CRM! Make calls directly from the crm and right now – its free!!!
  • Microsoft Word Mail Merge lets you merge contact and company data into a predefined Word template.
  • Print Campaigns allow you to generate word documents for multiple contacts.
  • You can now create an email signature to be used when emailing individual emails to contacts.
  • You can now subscribe to all campaigns from the contact context menu. Simply click any contact link with the right mouse button.
  • We enhanced the call screen to include tabs for easy access to the contact, deal, case etc.
  • You can now create a document backup of all your files under the Docs section. If you have a large number of files you will have to wait up to 24 hours for the  backup to be created.
  • Mail account verification – you’ll now find a Verify link next to your mail accounts. Click it to attempt to verify the accounts setup. We’ll email your account an email using your account, and immediately go to check if it has arrived.
  • New report: Calls by time.

Fixes:

  • Quick search on 3 term keywords used to throw an error under certain conditions. This has been resolved.
  • Fixed issues with saving unavailability times.
  • Vonage calling will now show in phone number context menu if there is no vonage account is defined.
  • We resolved various small issues across the CRM that affected small number of users.

FreeCRM Support Site

June 1, 2008 at 3:35 pm Filed in:Announcements No Comments

We’re happy to introduce our new dedicated support site at http://support.freecrm.com!
The new support site completely replaces our old support system and built-in FAQ section. It will enable us to better track all support cases and respond to them in a more timely manner than was possible using the old system.
The support site contains an ever growing knowledge base of frequently asked questions, solutions, ideas and guides. You will also find video tutorials demonstrating various actions around the CRM.

Pro users: You can log into the support site using your existing CRM login. Logging in will give you access to the support ticketing system where you can post any problem or question you might have.
Unfortunately we cannot import existing cases from our old system into this new one. If any old case is still valid one, please reopen it in the new system. We apologize for this extra step.