Search Results Archives: June 2008

Release Notes June 2nd, 2008

June 2, 2008 at 10:26 am Filed in:Release Notes No Comments

  • We’re introducing a brand new support site at http://support.freecrm.com. It contains video tutorials, a knowledge base, docs and downloads.
  • Pro Users: we’re phasing out the old crm support system in favor of a the new ticketing system in the new support site. You can log in using your FreeCRM login and post your support cases there. This will enable us to better track and handle all of your support cases. Please click here for more information.
  • You’ll now find a Quick Search drop down with all of your saved searches. Using that drop down you can now call up any of your previously saved searches from any screen you’re on.
  • The web search tab showing search results for companies now works with Google search, providing web, local, video and blog searches.
  • Call search now shows Call To columns with both contact and company links where appropriate.
  • You can now ‘lock’ the sort order of search results so that it will be the default sort order used.
  • Custom views now contain a page list at the bottom of the view as well as at the top.
  • Pro users can now change the site’s title from FreeCRM.com to their company name (or any other title of their choice).
  • Pro users can now duplicate email campaigns and copy their subscriber list to a new campaign.
  • Resolved a pipeline issue when counting deals by stage.

FreeCRM Support Site

June 1, 2008 at 3:35 pm Filed in:Announcements No Comments

We’re happy to introduce our new dedicated support site at http://support.freecrm.com!
The new support site completely replaces our old support system and built-in FAQ section. It will enable us to better track all support cases and respond to them in a more timely manner than was possible using the old system.
The support site contains an ever growing knowledge base of frequently asked questions, solutions, ideas and guides. You will also find video tutorials demonstrating various actions around the CRM.

Pro users: You can log into the support site using your existing CRM login. Logging in will give you access to the support ticketing system where you can post any problem or question you might have.
Unfortunately we cannot import existing cases from our old system into this new one. If any old case is still valid one, please reopen it in the new system. We apologize for this extra step.